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Shipping Policy
Overview
SS Cutting Tools India is committed to delivering high-quality industrial cutting tools safely and efficiently. We work with reliable logistics partners to ensure timely order fulfillment across India and selected international locations.
Order Processing
Orders are processed after successful confirmation and payment verification.
- Typical processing time is:
- Standard Products: 1–3 business days
- Special or Customized Products: Processing time may vary depending on manufacturing requirements.
Customers will be informed if additional production time is required.
Shipping Methods
We use trusted courier and transport partners to deliver products securely.
- Shipping methods are selected based on:
- Product size
- Weight
- Delivery location
- Customer preference (where applicable)
Delivery Time
Estimated delivery depends on destination and logistics availability.
- Typical delivery time:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
- Remote Areas: Delivery may require additional time.
Delivery timelines are estimates and may vary due to weather conditions, transportation delays, holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated based on:
- Product weight
- Package dimensions
- Delivery location
- Shipping method selected
Final shipping charges will be displayed before order confirmation or included in the official quotation.
Order Tracking
Once dispatched, customers may receive shipment tracking information, where available, allowing them to monitor delivery progress.
Damaged Shipments
Customers should inspect packages upon delivery.
- If the shipment appears damaged:
- Report the issue immediately.
- Take photographs of the package.
- Contact our customer support within 48 hours.
Failure to report within the specified period may affect claim eligibility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. SSCTI shall not be responsible for delays or additional charges resulting from incorrect addresses or incomplete information.
International Shipping
International shipping availability depends on destination country regulations and logistics support. Additional customs duties, import taxes, or local charges are the responsibility of the customer.
